Return Policy

Country Scents Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at(502) 281-4357 Monday through Friday 9:00 a.m. - 5:00 p.m. EST or by email countryscentscandles@gmail.com. We will instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 14 days of delivery date. Your purchase must be returned in new condition (UNUSED or UNBURNED) with original packaging and accessories. A full refund will be issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customer's responsibility to return the items to Country Scents Candles.

We cannot refund your money if you used or burned any portion of your candle(s) or other products you purchase from Country Scents Candles unless it was deemed a defective item.

What If I get My candle and it is broken? 
If you have received your package and it is broken. Please contact Customer Service by email and include a picture. We will inform you which Post Office to return your item to and we will send you a new one out the same day.

What if my package is lost in shipping? 
Please contact our customer service with your order number and tracking number and we will file a claim with the Postal Service on your behalf.

What if my item(s) are broken? 
Please contact our customer service with your order number and tracking number and we will file a claim with the Postal Service on your behalf.  We will need photos of the damaged item(s) and condition of the shipping box to file a claim with USPS or UPS.

What if my candle has no smell or very light smell? 
Please contact our customer service with your order number and tracking number.  We will send you a return label to mail the item(s) back to us for testing. Once we received the unburned candle we will issue a refund for that item.  We must have the UNUSED and UNBURNED product back before we can issue a refund.