Return Policy

Country Scents Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at (502) 281-4357 Monday through Friday 9:00 a.m. - 5:00 p.m. EST or by submitting a ticket at or you can click the green HELP button on the bottom right hand side of the page. Once we receive your request we will instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 14 days of delivery date. Your purchase must be returned in new condition (UNUSED or UNBURNED) with original packaging and accessories. A full refund will be issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customer's responsibility to return the items to Country Scents Candles.

We cannot refund your money if you used or burned any portion of your candle(s) or other products you purchase from Country Scents Candles unless it was deemed a defective item.

What If I get my candle and it is broken? 

If you have received your package and it is broken. Please contact Customer Service by email and include a picture. We will inform you which Post Office to return your item to and we will send you a new one out the same day.

What if my package is lost in shipping?

Please contact our customer service with your order number and tracking number and we will file a claim with the Postal Service on your behalf.

What if my order is "Returned To Sender"?

If your order is returned to us, we will call and email to let you know your order has been returned. We will not reship your order back out for free. After 2 weeks if we do not hear from you we will refund your order, remove any commission earned, and refund the order minus shipping.

Please be sure to enter your address correctly and during the checkout process you have to confirm that your address is correct. This policy may be applied to any orders returned to us due to the wrong address, undeliverable, etc..

What if my item(s) are broken? 

Please contact our customer service with your order number and tracking number and we will file a claim with the Postal Service on your behalf.  We will need photos of the damaged item(s) and condition of the shipping box to file a claim with USPS or UPS.

What if my candle has no smell or very light smell?

If you feel you have received product that does not perform the way that it should, and you would like to return your product for testing, you will need to ship the product back to us. Candles can not be burned more than 10% to be eligible to be replaced. Melts can not have more than 2 missing to be eligible to be replaced. If there is something wrong with the product we will refund your shipping and send out the same product for you. If the product does not show any signs of being defective there will be a 25% restocking fee and we will issue a voucher worth 75% of the product cost.